1. Delivery Areas
We currently ship to all locations within Australia. Unfortunately, we do not offer international shipping at this time.
2. Shipping Costs
We deliver Australia-wide using Australia Post services. Your orders will typically be dispatched within 2-3 business days after payment confirmation. Delivery times depend on your location.
Shipping Options and Rates:
- Standard Parcel Post (up to 5kg):
- Small: $10.95
- Medium: $14.95
- Large: $18.95
- Extra Large: $22.85
- Express Post (up to 5kg):
- Small: $14.45
- Medium: $18.95
- Large: $23.45
- Extra Large: $31.35
Free Shipping:
We offer free standard shipping for orders over $100.
3. Dispatch Times
- Orders are processed and dispatched within [1-3 business days] of receiving payment.
- Custom sensory tools or made-to-order items may take [5-7 business days] to prepare before dispatch.
4. Delivery Times
- Standard Shipping: Delivery typically takes [3-7 business days], depending on your location.
- Express Shipping: Delivery typically takes [1-3 business days].
Please note that delivery times may vary due to public holidays, remote locations, or unexpected delays with our shipping providers.
5. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can monitor the progress of your delivery.
6. Local Pick-Up (Optional)
If you are located near North Kellyville, 2155, NSW, we also offer a free local pick-up option. Select this option at checkout, and we’ll contact you to arrange collection.
7. Missing or Damaged Items
- If your order is delayed, missing, or arrives damaged, please contact us immediately at +61 451 361 092.
- We will work with our shipping partners to resolve any issues as quickly as possible.
8. Contact Us
For any shipping-related questions, feel free to reach out at:
- Email: Lookatmesensoryplay@gmail.com
- Phone: +61 451 361 092